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Frequently Asked Questions

What exactly is included in the free web design service?

Once your order is complete, our web designer will be in touch to get the details of your website design requirement. Free service includes bare-bones design of website page(s) (based on available templates), product catalogue addition, content update (data to be provided by you), setting up your checkout page. Any further customisations or function additions would incur a separate charge.

How much do further customizations cost?

Once the initial setup of your website is complete, any further customisations excluding text or picture updates, will incur an additional charge. Cost would depend on the scope of the customisation. Please get in touch with us for a no-obligation quote.

Some of the data and pictures on my website are now redundant.

As long as you have an active annual plan with us, we will make changes to text or replace pictures free of charge.

Can I make changes to my website myself?

You will have complete access to the WordPress dashboard of your website and you are free to make any changes yourself.

However, A2ZSites will not be responsible for any downtime or issues resulted from your own updates, changes or customizations.

I am with another provider, can you help me with just web design?

Yes, we can. Please get in touch with us for a custom quote.

I opted for a monthly plan but want you to design my website.

Please get in touch with us for a one-off web design quote.

My requirements don't exactly fit in one of the plans?

That is completely okay. Please get in touch with us to provide you with a custom quote.

What if I am not happy with the web design?

We try our best to ensure that we provide you with the website of your vision in our first try. However, if things are not quite to your liking, our web design service includes one free revision to get the wrinkles out. 

How long will it take for you to design my website?

We aim to have your website up and running in 7-14 working days, once we receive the required details from you.

I already have hosting. Can you help with web design?

At this stage, we only provide web design services as part of our annual WordPress hosting plans.

Why are free web design services not included in monthly plans?

We provide free web design services as an incentive for paying annual cost up front. If you want us to design your website but have opted for a monthly plan, please contact us for a custom quote.

My question is not listed here.

Please feel to reach out via our contact form above or flick us an email on .

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Free Web Design Service

All our annual WordPress plans come with free web design and product listing services. To see what is covered under each plan please check out our WordPress plans.